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Using Robots to Make Lives Easier, Not Replace Humans

Quick 5 with RobotLAB
Photo: Official

If you’ve ever seen a robot bobbing and weaving around a restaurant or rolling down the hallway of a hotel, you’re not in a Star Wars movie. You’re witnessing a growing trend in the hospitality industry: robotics.

RobotLAB is a provider of robot solutions for everyday business functions, from floor and industrial cleaning robots to food delivery and customer service bots. The company has deployed tens of thousands of robots since its inception in 2007.

RobotLAB recently shared some insight about robotics in the hospitality industry, as well as a step-by-step guide for incorporating robotics into your own business operations, with What Now.

What is a core value that RobotLAB brings to each customer or client? 

At RobotLAB, our core value revolves around a deep commitment to customer satisfaction and a resolute human-centric approach. At the heart of our mission is the unwavering belief that technology should enhance, not replace, human experiences.

We firmly believe that robots should play a role in making lives easier, reducing job-related stress, and filling gaps in labor where needed, without replacing human workers. Our overarching philosophy is deeply human-centric, prioritizing the well-being and satisfaction of individuals. By integrating robots as valuable tools that empower human capabilities, we strive to create a harmonious balance between technology and humanity, ultimately enriching the overall experience for all involved.

What is a service that RobotLAB provides to the food and beverage industry that has a big impact but can be initially undervalued or overlooked?

RobotLAB’s comprehensive services go beyond being just a reseller. We are true integrators, offering turnkey white-labeled solutions that provide long-lasting value to businesses in the food and beverage industry. In addition to helping with robot selection, we offer on-site installations, comprehensive training for the local team, continuous technical support and maintenance.

Is there something you predict might be a trend in the food and beverage space, related to robotics or technology? 

In the ever-evolving food and beverage space, we predict an exciting trend related to robotics and technology. Delivery robots have been adopted at an amazing rate, but what’s truly remarkable is the creative customization happening in restaurants to align them with their unique brand themes.

For instance, high-end restaurants are taking delivery robots to the next level by giving them a touch of elegance. They wrap these robots in tuxedos, adorn them with top hats, and even play classical music as they gracefully move around to deliver food to tables. This level of customization not only adds a touch of class but also enhances the overall dining experience.

What do you find most unique or exciting about the robotics industry right now?

What we find most unique and exciting about the robotics industry right now is the incredible potential it holds, especially with the dawn of accessible AI. The opportunities for market reach and adoption are simply exhilarating.

At RobotLAB, we are proud to be at the forefront of this exciting evolution. In fact, we are launching a groundbreaking initiative – the world’s first Robot Franchise. This move is driven by the unprecedented demand for robots in various industries. We envision our franchise locations as dedicated hubs, akin to dealerships for robots. While we continue to ship our cutting-edge robotic solutions across the globe, establishing satellite locations in major city centers allows us to more swiftly and effectively cater to the evolving needs of our expanding customer base.

This innovative approach not only signifies our commitment to accessibility but also reinforces our dedication to providing top-notch service and support. By bringing robots closer to our customers through our franchise model, we aim to be at the forefront of shaping the future of the robotics industry, making advanced technology more accessible and responsive to the demands of businesses worldwide.

What’s a good starting point for business owners to incorporate robotics or more automation into their operations? 

Incorporating robotics or automation into your restaurant operations can be a game-changer, and delivery robots are an excellent starting point. Here’s a step-by-step guide to help you make the right decisions:

Task and roles: Begin by defining the specific functions you want your robot to perform. Is it for food delivery, drink service, handling napkins and silverware, or perhaps a combination of tasks? Identifying the role will guide your robot selection.

Payload capacity: Estimate the maximum weight your robot will need to carry during its tasks. Consider whether it will handle items in the 0-35 lbs range, 35-75 lbs, or even 75+ lbs. This is crucial to ensure the robot can effectively perform its designated duties.

Space compatibility: Examine your restaurant’s layout and dimensions, including doorways, elevators and narrow aisles. Measure the narrowest passages that the robot needs to navigate. Opt for a robot with dimensions that fit seamlessly into your workspace without causing disruptions.

Battery life: Determine how long you expect your robot to operate on a single charge to meet your business needs. Longer battery life can reduce downtime and ensure consistent performance during busy hours.

Fleet management: If your restaurant workflow demands multiple robots, look for products that support intercommunication. Efficient fleet management allows you to coordinate tasks among robots, enhancing overall efficiency and customer service.

Shelf size: If your robot is responsible for carrying items, consider the width of the items it will transport. Ensure that the robot’s shelf sizes align with the dimensions of the items to be transported, avoiding any complications.

To connect with RobotLAB, click here.


What Now Media Group shares daily restaurant news in 31 U.S. cities and counting, but we’re also dedicated to the continued support of brands as they grow in this busy market. We pride ourselves in knowing the best in the business when it comes to restaurant industry experts.  Whether you’re opening a new restaurant or growing an existing one to multiple locations, What  Now’s Preferred Partners can help you every step of the way. 

Photo: Official
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Libby Allnatt

Libby Allnatt is the Editor/Reporter for What Now Atlanta. She has been in the journalism industry since graduating from Arizona State University's Walter Cronkite School of Journalism and Mass Communication, gathering experience in copy editing, writing and social media. With a passion for helping people find their new favorite places, Libby enjoys highlighting small businesses, trying new coffee shops and exploring a city's signature spots. Originally from Salt Lake City, she loves discovering all the Peach State has to offer.
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